Welcome to Wag & Wheels, a professional pet care company serving the Greater Manchester area. We pride ourselves on offering top-notch, personalized pet care services right at your pet’s home, ensuring they feel comfortable and loved. Here’s a detailed look into the process of becoming a client and the exceptional experience you can expect.
Getting Started: Becoming a Client
- Visit Our Website
To start your journey with Wag & Wheels, visit our website at www.wagandwheelsnh.com. Here, you’ll find comprehensive information about our services, team, and mission. Feel free to stay a while and contact us with any questions! - Fill Out the Contact Form
On our website, fill out the contact form with your details and specific needs. We aim to respond within 48 hours. Once you complete the form, I (Jake) will reach out to you, usually by phone, to answer any questions and ensure we are a good fit. You can also call us directly; Paula or I will be happy to assist you. This form allows us to gather the necessary information to create your portal. - Access Your Client Portal & Communication
Once we receive your form, we’ll send you a link to set up your client portal through our app. This is where all the magic happens: manage appointments, view updates, receive visit report cards, and communicate with our team. Communication is crucial to us because we understand that your pets are family members. We strive for the best communication possible to ensure their well-being. - Schedule a Meet and Greet
After setting up your portal, we’ll arrange a meet and greet. This crucial step allows us to get to know you and your pet, ensuring we tailor our services to your needs. We verify the information in the portal and address any last-minute thoughts or entry instructions. This step ensures we provide top-notch care.
About Our Meet and Greets
Our meet and greets take place at your home, allowing your pet to meet us in their familiar environment. This visit enables us to see their living space, locate supplies, and address any specific questions. We schedule this with flexibility to accommodate unforeseen circumstances and ensure your pet’s comfort.
Key Arrangements
For your convenience, we do not accept hard copies of keys. Instead, we recommend a secure lockbox for your property and sharing the access code with us. This ensures no one has a key that can be lost, and facilitates last-minute visits even if the primary walker is unavailable.
Our Services
Wag & Wheels tailor all services to your specific needs, ensuring the highest level of care for your pets. Here are the primary services we offer:
- Dog Walking & Drop-ins: Available weekly, as needed, or during vacations.
- Dog Adventure Walks: Group and solo adventure walks to keep your dog engaged and happy.
- Overnight In-Your-Home Pet Sitting: Providing comfort and care in your pet’s own environment.
- Pet Taxi Visits: Safe and comfortable transportation for daycare, grooming, and non-emergent vet visits.
Some services may not be available in all areas due to demand or staffing, but we always communicate clearly about our capabilities.
Perks of Being a Wag & Wheels Client
Wag & Wheels is a multi-walker company, which means we have a robust team to ensure your pets are cared for even on short notice. This flexibility allows us to maintain a work-life balance for our staff and ensures you are not left scrambling for pet care. Here you can find out a little about our staff and us!
We take several steps to ensure the highest standards of care:
- Certified in Pet First Aid & CPR: Ensuring your pet’s safety in all situations.
- Fully Insured & Bonded: Providing peace of mind for you and your pet.
- Background Checked Staff: Trustworthy and reliable caregivers.
- Staff Trained by Wag & Wheels: Consistently high standards of care.
In our next blog, we will outline what a visit with Wag & Wheels looks like! We look forward to sharing more about our services and showing you how we go above and beyond for your pets. Thank you for considering us to be part of your pet care journey.
