Wag & Wheels LLC Transportation Services Waiver and Liability Release/ Photo Release and Agreement of Terms and Policies Wag & Wheels LLC care for our customers and our canine clients and we look forward to working with them. We strive to provide the safest care possible while transporting your canine. I understand that animals can have unpredictable reactions to being walked, playing with other dog(s)/Cat(s)/Pet(s) and transport which can cause illness or injury including, but not exclusive to: stress, vomiting, anxiety, self-injury, injury during interaction with other canines, dog bites, cuts, scratches, bone fracture, tissue damage, joint problems, diarrhea etc. I hereby waive, release, and discharge Wag & Wheels LLC and its owners and employees, staff from any and all liabilities that result in injury to, or the loss of my dog(s)/Cat(s)/Pet(s), or any other property of mine which arises in any way out of the services provided by Wag & Wheels LLC. I hereby agree to defend, indemnify, and hold harmless Wag & Wheels LLC, its owners, agents, officers, employees/staff, or volunteers from and against any and all claims of any nature including costs, expenses, veterinary care, and attorneys’ fees, which arise in any way out of the transportation or dog walking provided by Wag & Wheels LLC. I understand that Wag & Wheels LLC will be providing walking and/or transportation services to my dog(s)/Cat(s)/Pet(s) and will execute reasonable care throughout the walking and transportation process. I understand and accept the known and unknown risk of injury that can occur to my dog(s)/Cat(s)/Pet(s) during transportation and walks even with reasonable safety measures in place. I permit and authorize Wag & Wheels LLC to transport/walk my dog(s)/Cat(s)/Pet(s) to the documented daycare or facility noted on the client portal/booking. Furthermore, I permit Wag & Wheels LLC to be returned to my home address and released to family or friend. I authorize pick up and drop off at any facility for which my booking was made for my dog(s). I accept the rules, regulations, and policies promulgated by Wag & Wheels LLC and will comply with such. I understand that Wag & Wheels will secure dog(s)/Cat(s)/Pet(s) with safety tethers while in the vehicle and will leash them when transporting outside of vehicles, however I understand that animals can be unpredictable and I will not hold Wag & Wheels responsible if my dog(s)/Cat(s)/Pet(s) flees despite the use of such measures. Wag & Wheels LLC, at any time, can refuse a dog(s)/Cat(s)/Pet(s) from transport and walking services if the dog(s)/Cat(s)/Pet(s) exhibits aggression, uncooperative behavior, High anxiety or fear, refusal to enter or exit a vehicle, any condition concerning that the dog(s)/Cat(s)/Pet(s) may not be fit for transport or walks, if there is any concern that transportation/walks would not be in the best interest of the dog(s)/Cat(s)/Pet(s) or other dog(s)/Cat(s)/Pet(s) in transit. I acknowledge and accept that Wag & Wheels LLC is not a veterinary service and will not transport sick or injured animals for emergency care. I understand that group walks with other dogs can result in injury due to rough play or manmade hazards. I acknowledge that Wag & Wheels LLC will leash my dog on all walks unless it is mutually agreed upon to remove leashes on nature walks between Wag & Wheels LLC and the owners. Please see our cancellation policy. There are no refunds for the purchase of packages unless a dog(s)/Cat(s)/Pet(s) is deemed unsafe (shows aggression or hurt upon arrival etc) for service by Wag & Wheels LLC. If service is not able to be completed, except for client cancellation and illness, credit for the service will be returned to the client for future use (account credit) Any account credits are only good for 60 days after the credit date. Wag & Wheels, LLC reserves the right to deny service or terminate service if job differs from the original consult (including, but not exclusive to raspatory illness, any other contagious illness, bone fractures, or any other injuries and/or illness that Wag & Wheels was not made aware of) or if the job poses safety issues or financial concerns and the cancelation policy will still apply. Wag & Wheels, LLC also reserves the right to deny service or terminate service if illnesses or injuries occur, or, if incompatibility or inappropriate or uncomfortable situations arise. If dangerous or destructive behaviors preclude Wag & Wheels, LLC from providing further care of dog(s)/Cat(s)/Pet(s) , client authorizes pet(s) to be placed in a kennel If needed, with all charges therefrom to be charged to client. Cancelations policy will apply to the above. I hereby grant permission to Wag & Wheels LLC to use photographs and/or video taken of my dog(s) during services, in publications, news releases, online, and in other communications related to the Wag & Wheels LLC. I understand that Wag & Wheels LLC has exclusive rights to the photos taken. I understand the Wag & Wheels LLC reserves the right to cancel any trips that extend outside of the current service area as defined on wagnwheelsnh.com website. I understand and agree with the policy regarding return of dog(s)/Cat(s)/Pet(s) if the client does not confirm a reservation at the facility that the dog(s)/Cat(s)/Pet(s) is to be transported to. As part of this policy, I understand that if the daycare cannot accommodate the dog(s)/Cat(s)/Pet(s) that they will be returned to the home address and full round trip ticket price will be charged along with a $50 service fee per dog. I understand and agree to confirm that daycare or appointments are booked with the destination facility and that payment for services rendered by the facility will be arranged beforehand by the client. This agreement shall be governed by, and construed in accordance with, the laws of the State of New Hampshire. I, the undersigned, affirm that I am at least 18 years of age and I freely sign this Waiver and Liability Release. I have read the Waiver and Liability Release and fully understand that by signing below, I am giving up legal rights and/or remedies which may otherwise be available to me regarding any losses I may sustain. I agree that if any portion is held invalid that the remainder will continue in full legal force and effect. If registering on-line, my online signature shall substitute for and have the same legal effect as an original form signature.
We walk rain or shine! Your pup’s walk will continue in most weather conditions. However, in cases of extreme weather—including heavy rain, thunderstorms, heave snow, or extreme cold/heat —we may shorten walks to ensure the safety and comfort of your pet.
For cancellations due to weather, please refer to our Cancellation Policy for details on timing and fees.
We cannot guarantee that you will have the same walker every time. While we will do our best to accommodate requests for consistent walkers, we cannot promise it.
We schedule visits within 2-hour time blocks. While we provide an estimated time of arrival (ETA) for your visit, the actual visit may not occur precisely at that time. However, rest assured your visit will be completed within the scheduled time block.
Cancellations can be made through the Precise Pet App or by calling or texting us, but must adhere to the following timeframes:
1. Weekday Dog Walking and Adventure walk Services:
– Cancellations must be received 48 hours before the scheduled service.
2. Transport
– to and from boarding, daycare and grooming local: Cancellations must be received 24 hours before the scheduled service.
– All other types of transportation: Cancellations must be received 72 hours before the scheduled service.
3. Weekend Pet Care Service: Cancellations must be received 72 hours before the scheduled service.
4. Vacation & Holiday Service: Cancellations must be received at least 7 days prior to the scheduled service.
5. Overnight Pet Sitting Service:
– Cancellations must be received at least 14 days prior to the scheduled service to receive 25% credit back
– Cancellations must be received at least 7 days prior to the scheduled service to not be charged the full amount of pet sitting request.
For snow days ONLY,
we understand they can be hard to predict and might be called in the evening before, if you know you will not need our services, please let us know right away so that you will not be charged. On days of inclement weather, cancellations made after 8AM will be charged the full price of the service. We HIGHLY encourage you to cancel through the Precise Pet App/ website, as we will try to focus on driving when the roads are slippery.
If a cancellation request is made after the specified deadline, the client will be charged the full price of the scheduled service. Please note that these service charges are non-transferable and cannot be exchanged or redeemed for a different day, as our staff has been assigned to the scheduled visit already.
Cancellation requests can be submitted through the Precise Pet App, or you can reach us by phone or text. Please be aware that we do not accept cancellations via social media messages, as they are not monitored as frequently.
We appreciate your understanding and cooperation in helping us maintain the highest level of service for you and your pets.
Wag & Wheels, LLC reserves the right to deny service or terminate service if job differs from original consult (including, but not exclusive to raspatory illness, any other contagious illness, bone fractures or any other injures and/or illness that wag & Wheels was not made aware of) or if the job poses safety issues or financial concerns and the cancelation policy will still apply. Wag & Wheels, LLC also reserves the right to deny service or terminate service if illnesses or injuries occur, or, if incompatibility or inappropriate or uncomfortable situations arise. If dangerous or destructive behaviors preclude Wag & Wheels, LLC from providing further care of pet(s), client authorizes pet(s) to be placed in a kennel If needed, with all charges therefrom to be charged to client. Cancelations policy will apply to the above.
Wag & Wheels requires a credit card on file before booking. Your credit card will NOT be charged until you request service. Services that are not part of a package will be charged up to 7 days before or on the day of service before the service is rendered. Packages that are purchased will be billed on or the next day of purchasing the package.
Our system will automatically generate and email you an invoice. If you notice any discrepancies, please email us right away so we can look into it for you. If you do not pay your invoice by noon, Wag & Wheels will charge your card between 12 PM and 6 PM.
All cards on file are subject to an additional 2% fee per transaction.
Any questions? Please reach out—we’d be happy to help!
There are no refunds for the purchase of packages or paid invoices unless a dog is deemed unsafe for travel by Wag & Wheels LLC. If service is not able to be completed, except for client cancellation, credit for the trip will be returned to the client for future use (account credit) Any account credits are only good for 60 days after credit date.
Please note that we do not accept hard copies of keys. Instead, we can leave a secure lockbox at your property for your convenience. If you prefer, you can also purchase a lockbox yourself and provide us with the access code.
If you live in a secured building that requires a key, We recommend to seeing if you are allowed to put out a lockbox. If they do not allow you to please advise us of the next steps
Expiration: Packages are valid for 90 days from the first visit. The first visit must occur within 30 days of purchase.
Unused Visits: Unused visits after 90 days are forfeited. Extensions are only granted for approved emergencies.
Refunds: Packages are non-refundable.
Transferability: Packages are non-transferable and apply only to the pet(s) listed at purchase.
